Ground Rules

Payment

Payment in full at checkout that is inclusive of shipping and taxes.

Floral Preservation requires a deposit before the company obtains your flowers. Full payment is required for product to ship out.

Please submit contact form under Floral Preservation Services for a quick consult and run through.

Link below

Payment

Since all of our products are custom and made to order, refunds and returns are not accepted. If your product arrives to you melted, damaged or broken, please contact us with photos and we will ship you a replacement.

If an order must be changed, the order will be cancelled, refunded and placed again by customer.

Stock

Our stock room consists of small batches only. We take pride in being a maker, not manufacturer. 

Each listing includes details about stock status and production time.

General time from order to delivery is 3-14 business days depending on the product. (Floral Preservation up to 3-6 months)

Consult Form

Shipping

Our ship days:  Monday & Wednesday

Please double check your delivery address. Please provide an address you know you will be during delivery. This includes missing apartment number.

You will receive tracking information once your order has been processed.

Every order receives tracking numbers unless approved delivery is selected.

Our Business days: Monday - Friday. Eshop open on 24/7/365.

Shipping prices and times are volatile during these times of increased postal volume, decreased staff and rise in shipping prices. We appreciate your understanding of shipping fees. If you are local to our HQ in Eldersburg, please opt for the local delivery option and pay less.

If you submitted an incorrect address, your order will be shipped back to us. We will then contact you via email. Additional shipping invoice will be sent before reshipping your order. Once invoice is paid, we will proceed with reshipment.